Privacy Policy

1. Introduction

ComfortWorks Inc ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website comfortworksinc.com and use our geothermal HVAC services. Your data is saved securely and will never be shared with third parties without your explicit consent.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Home address and property details
• Payment information (credit card details, billing address)
• Service requests and project specifications
• Communication records (emails, phone calls, messages)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Clickstream data

3. How We Use Your Information

We use your information for the following purposes:

• To provide geothermal HVAC consultation and installation services
• To process payments and manage billing
• To communicate with you about your projects and services
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect against fraud and ensure security

3.1. SMS Text Message Consent

4. Data Confidentiality and Sharing

Your privacy is our top priority. We are committed to maintaining the confidentiality of your personal information:

• No Third-Party Sharing: We do not sell, rent, or share your personal information with third parties for marketing purposes
• Confidential Data Storage: All your personal and project information is stored securely in our protected systems
• Limited Access: Only authorized ComfortWorks employees who need your information to provide services can access it
• Service Providers: We only share minimal necessary information with essential service providers (payment processors) to complete transactions
• Legal Compliance: Information is only shared with legal authorities when required by law

5. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is saved securely and maintained in our protected systems. These include SSL encryption, secure servers, regular security audits, and restricted access controls. We retain your information only as long as necessary to provide our services and maintain our business relationships.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize your experience
• Provide relevant content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability
• Object to processing of your information

To exercise these rights, please contact us at support@comfortworksinc.com or 657-419-3052.

8. Data Retention

Your data remains confidential and is retained only as long as necessary. We store your personal information securely in our systems and retain it only as long as needed to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Your information is never deleted without your request unless required by law.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information is stored securely within our protected systems and may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your confidential information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: